Returns & Refunds Policy

Paint

Every tin is made on demand and tinted to order for you, so we are unable to accept returns of paint. We recommend ordering samples first to be sure of your colour.

Toolkits

You can return a toolkit within 30 days of delivery if it is unopened and in its original packaging. Toolkits are sold as a single item, so once any part has been used the toolkit cannot be returned.

Return postage is paid by you. To start a return, email hello@cameroncolours.co.uk with your order number.

Faulty Items

If an item arrives faulty, we will send a replacement for the specific faulty item. Email hello@cameroncolours.co.uk with your order number, which item or items are faulty, and photos showing the problem.

Incorrect Colour

If your paint is the wrong colour, we will replace it or refund it, whichever you prefer. First we need to be sure the colour is incorrect, because paint colour develops over several days as it dries and cures.

Once the paint has fully dried, compare it with a sample and with the coloured sticker on the tin. Email hello@cameroncolours.co.uk with your order number and photos of the sample and the tin sticker held against the painted surface.

Damaged or Leaking Tins

Dented tins are fine to use. Small leaks can be fixed with a replacement empty tin and lid, and tins that have leaked beyond recovery will be replaced. See our Delivery Policy for what to do and how to dispose of leaked paint safely.

Refunds

Once we have received and checked a returned toolkit, we will refund it to your original payment method. Your legal rights under UK consumer law are not affected.